Twenty years ago, Michelle Jones gave birth to her son Charlie at only 24 weeks. Charlie came into the world with multiple, complex health conditions, but also a fighting spirit and a will to live life to the fullest. With more than 100 surgeries performed in just the first two years of Charlie's life, coordinating and paying for his life-saving care tested the Jones family in every way. It was not until Texas Medicaid Health Plan Driscoll entered their lives, that Michelle and her family had a steady, reliable source of support that helped them overcome roadblocks, secure the right equipment, and coordinate every aspect of Charlie’s complex care. Perhaps most importantly, the Driscoll service coordinator assigned to their family, Carol, provided one-on-one emotional support and peace of mind - reassuring the Jones family that she there for them at any time, just a phone call away, to help them navigate challenges and get them through difficult times. Today, Driscoll has ensured that every doctor and individual who handles Charlie’s care communicates with each other to make his care as seamless and tailored as possible. Driscoll has partnered with local organizations to help Charlie become an active member of the community, enjoying field trips with peers to the aquarium and more.
To view Driscoll Health Plan's Member Spotlight on the Jones Family, click here!
Verta Daniels served our country in the U.S. Army for six years. Now, Texas Medicaid managed care is proud to serve her and 50,000 other Texas veterans by helping them stay healthy and active while living independently in their homes and communities. Verta suffers from multiple, complex conditions that affect her mobility. Texas Medicaid and Superior HealthPlan stepped in to help Verta and her family coordinate all her health care and transportation needs. Watch now to learn how Texas Medicaid managed care serves Texas veterans like Verta.